{"id":87422,"date":"2018-09-07T13:42:23","date_gmt":"2018-09-07T20:42:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&p=87422"},"modified":"2026-01-29T18:23:44","modified_gmt":"2026-01-30T02:23:44","slug":"collaboration-tools","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/de-de\/capabilities\/collaboration-tools","title":{"rendered":"Unified Communications und Zusammenarbeit"},"content":{"rendered":"

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Simplify unified communications and collaboration<\/h1>\n

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Erste Schritte<\/a><\/div>[\/vc_column][vc_column width=“1\/2″][vc_single_image image=“534523″ alignment=“center“ css=““][\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D“][vc_row][vc_column width=“2\/3″ offset=“vc_col-lg-offset-2″][vc_column_text css=““]<\/p>\n

Break down the silos so your teams work as one<\/h2>\n

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Eliminate communication silos<\/h3>\n

Enable seamless collaboration between your contact center and the rest of your organization. Empower agents to easily communicate and get the answers they need to resolve complex customer issues.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=“1\/3″]

Work together, anywhere<\/h3>\n

Improve your employee experience by helping them work from anywhere with cloud-based web, desktop and mobile apps. Build teamwork by providing the tools they need to collaborate on the go.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=“1\/3″]

Maintain IT flexibility and choice<\/h3>\n

Choose to deploy our native capabilities or use your preferred unified communications and collaboration (UCC) provider. Genesys facilitates easy integrations to help you stay agile and future-ready.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D“][vc_row][vc_column width=“2\/3″ offset=“vc_col-lg-offset-2″][vc_column_text css=““]<\/p>\n

Give your teams the tools they need to work together<\/h2>\n

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Connect with ease<\/h3>\n

Instantly find and communicate with anyone in your organization \u2014 such as key subject-matter experts \u2014 using a unified directory. See contact information and individual presence to determine availability and effortlessly collaborate with a single click.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=““]<\/p>\n

Chat with coworkers<\/h3>\n

Create public or private chat groups to enable collaboration on projects, within departments or about special interests. Share files and links, and easily search for them later. If needed, you can escalate conversations to a voice or video call with just the click of a button.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=““]<\/p>\n

Host meetings over video<\/h3>\n

Some conversations require more context. Transition from a call or chat to HD video with ease, whether it\u2019s a one-on-one conversation or a full team meeting. Make more personal connections while working in real time with your peers, and share your screen for greater collaboration.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=““]<\/p>\n

Get a consolidated desktop<\/h3>\n

A single desktop application makes life easier for your employees, speeds up collaboration, and reduces training and onboarding time. You can do it natively or through third-party integrations.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=““]<\/p>\n

Use prebuilt adapters<\/h3>\n

Get simplified, integrated communications with leading Unified Communications as a Service (UCaaS) solutions, including Zoom<\/a> and Microsoft Teams<\/a>. Prebuilt integrations available from Genesys make it easy.[\/vc_column_text][\/vc_column][vc_column width=“1\/3″][vc_column_text css=““]<\/p>\n

Choose your telco<\/h3>\n

Today\u2019s enterprises need secure, reliable telephony. With Genesys voice services<\/a>, you can choose to keep your existing telecom provider or opt for our bundled cloud-based telephony service.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D“][vc_row equal_height=“yes“ content_placement=“middle“][vc_column width=“7\/12″][vc_column_text css=““]<\/p>\n

Streamline employee communications<\/h2>\n

Customer interactions now have to be connected omnichannel experiences \u2014 and your employees expect them, too. Disjointed communication methods that work across multiple platforms and vendors won\u2019t meet their needs. Employees need intuitive collaboration tools that work together seamlessly.<\/p>\n

Break down communication barriers between teams and regions. Streamline the employee experience with native Genesys or third-party UCaaS technologies. Integrate UCaaS and Contact Center as a Service (CCaaS) into the same solution to enable agents to collaborate better no matter where they\u2019re located.[\/vc_column_text][\/vc_column][vc_column width=“5\/12″]

\"resource-thumb-state-of-cx-2024-clean\"<\/div>

37%<\/p>\n

of CX leaders say improving employee experience with new or existing technologies is a top strategic CX priority over the next one to two years<\/p>\n

\u201cThe State of Customer Experience,\u201d Fifth Edition, Genesys, 2025<\/p>\n<\/div>

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Say goodbye to siloed internal communications<\/h2>\n

Your teams need a strong set of real-time collaboration tools that are easy to use, easy to deploy and always reliable. Give them a unified communications solution that connects contact center users with other employees. Join all your teams together to achieve faster response times, raise customer satisfaction rates and further optimize your workforce.<\/p>\n

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All-in-one business communications<\/h3>\n

Choose to unify all your business communication needs through a single cloud platform. Streamline employee collaboration with real-time messaging, video and voice, alongside a full suite of contact center capabilities. Equip your teams with the connectivity tools they need while simplifying your tech stack.<\/p>\n<\/div>[\/vc_column][vc_column width=“1\/2″]

Seamless integration<\/h3>\n

If you prefer, you can keep your existing UCaaS provider. Integrating it into your contact center is easy through prebuilt integrations or APIs. Maintain fluid customer conversations within the enterprise without losing context by benefiting from unified directories, presence management and multiple channels.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D“][vc_row][vc_column]

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2025 State of CX report<\/h2>\n

Unlock key insights from over 5,000 global consumers and 1,000 CX leaders.<\/p>\n<\/div>

Download now<\/div><\/div><\/div>
\"Access<\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%7D%5D“][vc_row][vc_column][vc_column_text]<\/p>\n

See what else you can do with Genesys<\/h2>\n

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ACD<\/p><\/div><\/a><\/div>

Ausgehend<\/p><\/div><\/a><\/div>

Berichte und Analysen<\/p><\/div><\/a><\/div>

Digitales Kundenengagement<\/p><\/div><\/a><\/div>

Eingehend<\/p><\/div><\/a><\/div>

IVR<\/p><\/div><\/a><\/div>

KI-gest\u00fctzte Contact\u00a0Center-Software<\/p><\/div><\/a><\/div>

K\u00fcnstliche Intelligenz und Automatisierung<\/p><\/div><\/a><\/div>

Sprachdienste<\/p><\/div><\/a><\/div>

Workforce Engagement Management<\/p><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]

Alle Funktionen<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=“%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D“][vc_row][vc_column width=“2\/3″ offset=“vc_col-lg-offset-2″][vc_column_text]<\/p>\n

Get more resources to improve your employee experience<\/h2>\n

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\"Wem<\/div>

Entwickeln Sie Ihre ideale Workforce Engagement Management-L\u00f6sung<\/h3>

Bewerten und priorisieren Sie die zahlreichen M\u00f6glichkeiten f\u00fcr Workforce Engagement Management, die auf dem Markt verf\u00fcgbar sind.<\/p><\/div>

<\/div><\/div><\/div><\/div><\/a><\/div>
\"Practical<\/div>

Praxisleitfaden<\/p>

Praxisleitfaden zur modernen Mitarbeiterbindung<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"820×464<\/div>

E-Book<\/p>

CX- und KI-Leitfaden f\u00fcr Eink\u00e4ufer 2026 | Genesys<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div>
\"Genesys<\/div>

Bericht<\/p>

Genesys wurde als Marktf\u00fchrer von Plattformen zur Optimierung der Belegschaft ausgezeichnet<\/h3><\/div>
<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=“bgc-lgray“ content_placement=“middle“ el_id=“demo“ el_class=“form-card“][vc_column width=“1\/2″][vc_column_text css=““]<\/p>\n

Make communication easy<\/h2>\n

Collaborating with your team should be a near-effortless experience. Genesys unified communications and collaboration (UC&C) tools make real-time communication easy.<\/p>\n

Help your teams manage conversations across channels, driving better results across your organization. Solve customer service issues faster and boost agent productivity. Request a demo to get started today.[\/vc_column_text][\/vc_column][vc_column width=“1\/2″]

Willkommen zur\u00fcck<\/span> <\/span> <\/span><\/span><\/p>

Nicht du?<\/a><\/p><\/div>

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