Nashville, Tennessee
May 1–4, 2018

Tuesday, May 1

8:00 AM – 8:50 AM

Registration and Breakfast

9:00 AM – 10:50 AM

General Session

Welcome to Nashville and Partner Day at CX18!

Paul Rolfe, Vice President Global Partners & Alliances - Demo

Genesys 2018 Strategy & Mission

Paul Segre, Chief Executive Officer and Tom Eggemeier, President of Genesys

Global Sales & Partner Strategy

Mark Turner, EVP Global Sales and Paul Rolfe, VP Global Partners at Genesys

Genesys Effect - Making It Easier to Deliver Premium Customer Experience

Lucy Norris, Chief Customer Success Officer

Genesys Product Vision

Peter Graf, Chief Product Officer

The Power of The CX Platform

Jim Kraeutler, Vice President, ISV and Technology Alliances

10:50 AM – 11:00 AM

Return to General Session

 

Breakout Sessions

11:00 AM – 12:00 PM

VAR & Strategic Partner Track
4 Concurrent Breakout Sessions

Cloud Partners First!

PureCloud and PureConnect cloud programs, incentives and updates for partners.

Speaker
  • Rodrigo Garcia, Global Cloud Partnerships, Genesys

The Genesys Effect

Learn how to create and maintain solid relationships with your customers, and provide them all the tools and help they need to be successful.

Speaker
  • Arjun Ramchandran, Vice President, Customer Success Strategy

PureBridge

Exceed Your FY18 Sales Quota with Genesys Channel Programs Helping Companies Mitigate Risk And Deliver Differentiated Customer Experiences.

Speaker
  • Fernando Egea, Vice President, Solution Strategy

PMC

Partner Marketing Central You'll see a live demonstration of the overall capabilities of your new marketing portal, including important features that are now fully automated and trackable.

Speaker
  • Randi Roger, Global Partner Marketing

ISV & Technology Partner Track
AppFoundry Breakout Session Part 1

AppFoundry Program Update

Speaker
  • Jim Kraeutler, Vice President, ISV and Technology Alliances

Areas of Opportunity - What are customers asking for?

Speakers
  • Juergen Tolksdorf, Senior Director, ISV and Technology Alliances
  • Matt Weaver, Senior Program Manager, ISV and Technology Alliances

New and Improved Developer Experience

Speakers
  • Jim C, Director, Developer Enablement
  • Zach Hinkle, Product Manager, PureCloud

12:00 PM – 12:50 PM

Lunch

 

Breakout Sessions

1:00 PM – 2:00 PM

VAR & Strategic Partner Track
4 Concurrent Breakout Sessions - Repeated

Cloud Partners First!

PureCloud and PureConnect cloud programs, incentives and updates for partners.

Speaker
  • Rodrigo Garcia, Global Cloud Partnerships, Genesys

The Genesys Effect

Learn how to create and maintain solid relationships with your customers, and provide them all the tools and help they need to be successful.

Speaker
  • Arjun Ramchandran, Vice President, Customer Success Strategy

PureBridge

Exceed Your FY18 Sales Quota with Genesys Channel Programs Helping Companies Mitigate Risk And Deliver Differentiated Customer Experiences.

Speaker
  • Fernando Egea, Vice President, Solution Strategy

PMC

Partner Marketing Central You'll see a live demonstration of the overall capabilities of your new marketing portal, including important features that are now fully automated and trackable.

Speaker
  • Randi Roger, Global Partner Marketing

ISV & Technology Partner Track
AppFoundry Breakout Session 2

Partner Panel - Success Stories

Driving Revenue Through AppFoundry

How to Maximize Engagement with Genesys Sales

Speaker
  • Alex Smelik, Lead Technical Evangelist, ISV and Technology Alliances

Gain Awareness and Generate Leads with AppFoundry Marketing

Speaker
  • Walla Oriqat, Partner Program Manager, ISV and Technology Alliances

2:00 PM – 2:15 PM

Break

2:15 PM – 3:00 PM

Back to General Session

How Customers Are Thinking About New Trends & Approaches to AI

Merijn te Booij, Chief Marketing Officer

Regional and Global awards - Raffle Winners Announced

3:00 PM

Partner Day Concludes