2,000 Consumers Told Us What They Want
The data’s in: only 2% of customers say they prefer chatbots. Yet 66% of businesses plan to use a chatbot this year — intending to improve customer satisfaction.
Surprised? You’re not alone. Understanding customer expectations is key to your CX strategy. But technology and consumer preferences change fast. How well do you really know what your customers want?
Our panel will reveal more insights like this from the Genesys State of CX Report, which surveyed nearly 2,000 consumers and 1,300 businesses around the world. Discover what your customers expect when it comes to bots, AI, mobile messaging, and more.
- Wendy Mikkelsen, Product Marketing Director
- Janet Thalacker, Business Consultant
- Musa Hanhan, CCXP, Global Head of Customer Experience Design
- Wagner Andre, Principal Business Consultant, Genesys