Nashville, Tennessee
May 1–4, 2018

Banking 2020 - An Upfront View

New and complex challenges are reshaping the banking industry. Customer expectations, regulatory requirements, demographics, technology and economics are converging as the pace of change is accelerating. The status quo is no longer an option making it imperative for banks and credit unions need to plan for the transformation ahead. 2018 could be a pivotal year in accelerating the transformation into more strategically focused, technologically modern, and operationally agile institutions. Join your peers as we discuss the challenges unique to the banking industry, and ways to succeed in the upcoming decade.

Tuesday, May 1

12:30 PM – 2:00 PM

Networking Lunch

2:00 PM – 2:10 PM


Barbara Gonzalez, VP, Global Business Consulting, Genesys

2:10 PM – 2:40 PM

Analyst Market Overview and Industry Trends

2:40 PM – 3:10 PM

How to Transform Customer Service in the Banking Industry with Interactions by Distance

3:10 PM – 3:30 PM

Coffee Break

3:30 PM – 4:00 PM

Customer Panel Discussion

4:00 PM – 4:30 PM

NA Future of Banking

4:30 PM – 5:00 PM

Banking for Millennials

Janelle Matthews, SVP, Solutions & Product Marketing, Genesys