Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Gain more business value from your Genesys investment, including more effective adoption and higher quality performance. Pick the Genesys certification that is right for you.
More readily meet your customers’ needs by enrolling in Genesys University SIP training and certification.
We have improved our customer service and client satisfactionm thanks to the training and services provided by Genesys University.
Fernando Santiago, Communications and Call Center Manager, Cablemás
Supervisors, administrators and associate consultants will become proficient in performing standard out-of-the-box functions with Genesys. The GCA certification meets Genesys Partner Program requirements.
Consultants, system administrators and approved subcontractors can assist Genesys partners and customers in the planning, installation, configuration and maintenance of their systems.
System integrators, telephony specialists and Genesys partners can develop applications using the Platform Software Development Kit.
Consultants, system administrators and approved subcontractors can help Genesys partners and customers troubleshoot configuration issues.
Partners gain comprehensive and relevant knowledge of Genesys solutions for presales activities.
Review your testing options and Genesys certification policies.
Find setup information for online testing.
Log in to get details about each exam, download exam study guides, and discover new and updated exams that launch throughout the year.
Review your testing options and Genesys certification policies.
Ask your regional Genesys University contact to find out everything you need to know—from eligibility to dress code.
Explore everything you can do in the Genesys University Curriculum Guide.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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