Business Automation
Capture all work items from all sources and find the best resource across your organization with business automation
Resources are available for those migrating from Avaya to Genesys. Learn More
Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Run your contact center with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
Power your contact center with Genesys AI for personalized experiences at scale.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
See how Genesys solutions meet and exceed modern security standards.
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
Learn how to serve customers where they are and guide them on more productive journeys.
Explore ways to engage and empower your team — because helping people is a great job.
Maximize your customer experience technology to reach your goals and delight customers.
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Extend functionality without directly using an API. No programming required.
Gain more business value from your Genesys investment, including more effective adoption and higher quality performance. Pick the Genesys certification that is right for you.
More readily meet your customers’ needs by enrolling in Genesys University SIP training and certification.
We have improved our customer service and client satisfactionm thanks to the training and services provided by Genesys University.
Fernando Santiago, Communications and Call Center Manager, Cablemás
Supervisors, administrators and associate consultants will become proficient in performing standard out-of-the-box functions with Genesys. The GCA certification meets Genesys Partner Program requirements.
Consultants, system administrators and approved subcontractors can assist Genesys partners and customers in the planning, installation, configuration and maintenance of their systems.
System integrators, telephony specialists and Genesys partners can develop applications using the Platform Software Development Kit.
Consultants, system administrators and approved subcontractors can help Genesys partners and customers troubleshoot configuration issues.
Partners gain comprehensive and relevant knowledge of Genesys solutions for presales activities.
Review your testing options and Genesys certification policies.
Find setup information for online testing.
Log in to get details about each exam, download exam study guides, and discover new and updated exams that launch throughout the year.
Review your testing options and Genesys certification policies.
Ask your regional Genesys University contact to find out everything you need to know—from eligibility to dress code.
Explore everything you can do in the Genesys University Curriculum Guide.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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