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Get the knowledge your need to succeed with Genesys

Gain more business value from your Genesys investment, including more effective adoption and higher quality performance. Pick the Genesys certification that is right for you.

More readily meet your customers’ needs by enrolling in Genesys University SIP training and certification.

Business Automation

Capture all work items from all sources and find the best resource across your organization with business automation

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Unified communications and collaboration

Enable easy collaboration and communications — all from a single platform or third-party solution.

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Inbound

Make it easy to connect with your business. Offer support and exceed expectations across channels.

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System Integrations

Improve your customer experience by integrating your contact center with existing systems and applications

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Explore available Genesys certification classes

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We have improved our customer service and client satisfactionm thanks to the training and services provided by Genesys University.

Fernando Santiago, Communications and Call Center Manager, Cablemás

Genesys Certified Associate (GCA)

Supervisors, administrators and associate consultants will become proficient in performing standard out-of-the-box functions with Genesys. The GCA certification meets Genesys Partner Program requirements.

Genesys Certified Professional (GCP)

Technical professionals with some Genesys knowledge and experience can perform standard out-of-the-box functions, plus customize, troubleshoot and maintain implementations. The GCP certification for these three roles meets Genesys Partner Program requirements:

Consultant

Consultants, system administrators and approved subcontractors can assist Genesys partners and customers in the planning, installation, configuration and maintenance of their systems.

Developer

System integrators, telephony specialists and Genesys partners can develop applications using the Platform Software Development Kit.

Support

Consultants, system administrators and approved subcontractors can help Genesys partners and customers troubleshoot configuration issues.

Presales program

Partners gain comprehensive and relevant knowledge of Genesys solutions for presales activities.

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Review your testing options and Genesys certification policies.

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Find setup information for online testing.

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Log in to get details about each exam, download exam study guides, and discover new and updated exams that launch throughout the year.

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Ask your regional Genesys University contact to find out everything you need to know—from eligibility to dress code.

Explore

Explore everything you can do in the Genesys University Curriculum Guide.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.