For more than 40 years, The North Face has created performance outdoor clothing and equipment using cutting-edge materials and technologies. One of the company’s core commitments is providing customer care as exceptional as its products.
To enhance its online customer care, The North Face decided it needed a live chat and email management tool that:
- Would drive sales and conversions while boosting customer satisfaction
- Enhanced the overall customer experience
- Empowered agents to easily answer questions about products with increasingly technical features
- Offered flexible pricing to accommodate seasonal fluctuations
- Was simple to implement, intuitive to use and could be managed completely in-house