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Founded in 2015, Danke Apartment is a leading apartment management platform in China, handling over 400,000 apartment units. Danke’s goal is to provide affordable and turn-key housing options, enabling renters in major Chinese cities to find high-quality housing without dealing with traditional landlords or rental agencies.
The Genesys PureConnect product supports Danke’s four contacts centers with hundreds of customer service agents to provide a well-connected omnichannel experience to rental customers. By implementing PureConnect, Danke was able to double the efficiency rate from agents and increase first call resolution to 90%.
“Genesys is quite professional — both Genesys personnel and the system are very good. We are happy to work with Genesys. It makes renting simple and enjoyable.”
Cui Yan, Co-Founder, Danke Apartment