Empower your team with customer experience training from Genesys University

Deliver better experiences today and tomorrow with training

Whether you want to take the skills of your staff to the next level or future-proof your own career, achieve your goals with customer service training from Genesys University.

Explore the full range of available classes

Find training in your region

Discover customer experience training

These online sessions keep you informed, help you transform your customer journey and put you at the top of your field. Discover the CX Masters Series of courses or learn more about the full customer experience training program.

Increase your expertise and get certified

Achieve higher-quality performance from your staff, better retain technical experts and improve business outcomes through certification.

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Find your local training resource

Americas

North America

Phone: +1 650 466 2300
Email: [email protected]

Latin America

Phone: + 55 (11) 99442 0840
Email: [email protected]

Europe, the Middle East and Africa

United Kingdom, Ireland & South Africa

Phone: +44 (0) 1276 457 058
Email: [email protected]

Benelux, Scandinavia & Baltics

Phone: +31 35 625 7226
Email: [email protected]

Central & Eastern Europe

Phone: +49 (0) 89 451 259 178
Email: [email protected]

France & North Africa

Phone: +33 (0) 1 41 10 17 64
Email: [email protected]

Germany, Austria & Switzerland

Phone: +49 (0) 451 259 176
Email: [email protected]

Italy & Middle East

Phone: +39 02 94751782
Email: [email protected]

Asia Pacific

Australia & New Zealand

Phone: +61 2 9463 8517
Email: [email protected]

China, Hong Kong & Taiwan

Phone: +86 10 5920 4238
Email: [email protected]

India

Phone: +91 9810220542
Email: [email protected]

Indonesia, Malaysia, Philippines, Singapore, Thailand & Vietnam

Phone: +81 3 6361 8055
Email: [email protected]

Japan/Korea

Phone: +81 3 6361 8055
Email: [email protected]