Genesys University

Supplement your learning by engaging with the Genesys community and industry customer experience masters

Engage with others in the Genesys Community to learn how to solve your business challenges. Join in conversations with other industry experts familiar with your day-to-day responsibilities. . Connect with industry peers and exchange ideas with like-minded professionals.

Increase awareness about how a customer experience transformation can help you reach your business goals by watching the CX Masters series. Every quarter we release a new interactive video that highlights various business scenarios or problems, each featuring a Genesys customer who tells their customer experience story and shares best practices that helped them reach their goals.

Get the right resource you need when you need them

The Genesys Knowledge Network is your all-in-one digital access point for resources that help you deliver a great customer experience. Browse the public site for general resources or log in for a personalized experience. Users gain access to account details, self-serve materials and trainings. You also can reach out to a Genesys expert for help. The Genesys Knowledge Network demystifies the task of navigating a maze of portals and content by consolidating everything into one easy-to-browse location.

Find your local training resource


North America

Phone: +1 650 466 2300
Email: [email protected]

Latin America

Phone: + 55 (11) 99442 0840
Email: [email protected]

Europe, the Middle East and Africa

United Kingdom, Ireland & South Africa

Phone: +44 (0) 1276 457 058
Email: [email protected]

Benelux, Scandinavia & Baltics

Phone: +31 35 625 7226
Email: [email protected]

Central & Eastern Europe

Phone: +49 (0) 89 451 259 178
Email: training.germany[email protected]

France & North Africa

Phone: +33 (0) 1 41 10 17 64
Email: [email protected]

Germany, Austria & Switzerland

Phone: +49 (0) 89 451 259 176
Email: [email protected]

Italy & Middle East

Phone: +39 02 94751782
Email: [email protected]

Asia Pacific

Australia & New Zealand

Phone: +61 2 9463 8517
Email: [email protected]

China, Hong Kong & Taiwan

Phone: +86 10 5920 4238
Email: [email protected]


Phone: +91 9810220542
Email: [email protected]

Indonesia, Malaysia, Philippines, Singapore, Thailand & Vietnam

Phone: +81 3 6361 8055
Email: [email protected]


Phone: +81 3 6361 8055
Email: [email protected]