Genesys Customer Day

Prague | November 5, 2019

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you.
Make every moment count at Genesys Customer and Partner Event 2019 and from every day forward as you engage with customers and take their experiences to new heights.



Welcome and registration

14:30 – 15:00

Customer experience megatrends and perspectives

Customer experience is now seen as a growth path and competitive battleground for every brand. However, meeting customer expectations and managing the employee experience remain challenging. Genesys speakers will discuss how organizations see the following trends taking shape for the industry in 2019:

  • Delivering measurable impact with new innovations in the cloud.
  • Leveraging AI, automation, data and agents to create great customer experiences.
  • Enhancing and transforming CX.

15:00 – 16:30

Dinner and entertainment



Martin Veselka

Martin Veselka

Vice President Sales, ECSEI

Jiri Zeman

Jiri Zeman

Senior Account Executive, Central Europe

Apostolos Kemos

Apostolos Kemos

Sales Director, South East Europe & Israel


SaSaZu Restaurant

Bubenské nábřeží 306
170 04 Prague


As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform and develop new strategies and tactics to support improving your Customer Experience.

Please register for Genesys customer and partner event by completing the form on this page.

We look forward to seeing you there!

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