Genesys Customer Day

Name: Genesys Customer & Partner Event Prague 2019
Start: 2019-11-05
End: 2019-11-05

Prague | November 5, 2019

Learn about emerging technologies, talk with peers, explore the future of customer experience, and in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you.
Make every moment count at Genesys Customer and Partner Event 2019 and from every day forward as you engage with customers and take their experiences to new heights.

Agenda

Welcome and registration

14:30 – 15:00

Customer experience megatrends and perspectives

Customer experience is now seen as a growth path and competitive battleground for every brand. However, meeting customer expectations and managing the employee experience remain challenging. Genesys speakers will discuss how organizations see the following trends taking shape for the industry in 2019:

Delivering measurable impact with new innovations in the cloud.
Leveraging AI, automation, data and agents to create great customer experiences.
Enhancing and transforming CX.

15:00 – 16:30

Dinner and entertainment

16:30

Speakers

Martin Veselka

Vice President Sales, ECSEI

Jiri Zeman

Senior Account Executive, Central Europe

Apostolos Kemos

Sales Director, South East Europe & Israel

SaSaZu Restaurant

Bubenské nábřeží 306
170 04 Prague

Register

As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform and develop new strategies and tactics to support improving your Customer Experience.

Please register for Genesys customer and partner event by completing the form on this page.

We look forward to seeing you there!

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+420 737 269 796

Společnost Genesys® každoročně ve více než 100 zemích světa zprostředkuje přes 70 miliard úspěšných interakcí mezi zákazníky a dodavateli služeb či produktů. Díky výkonné technologii cloudu a umělé inteligenci dokáže naše technologie pečovat o zákazníka během celého akvizičního cyklu: marketingu, prodeje a zákaznické péče. K dispozici je navíc prostřednictvím libovolného komunikačního kanálu. V důsledku zvyšuje spokojenost nejen zákazníků, ale i zaměstnanců. Společnost Genesys je průkopníkem péče o zákazníka formou „zážitku jako služby“ – Experiences as a Service℠. Organizace libovolné velikosti díky této filozofii mohou nabídnout skutečnou personalizaci v předem definovaném rozsahu. Mohou se zákazníky komunikovat s empatií a budovat tak jejich důvěru a loajalitu.