Tom Eggemeier is the president at Genesys. He is responsible for the company’s customer-facing activities and key cross-functional initiatives. In this role, Tom has driven transformational change across sales, professional services and customer care to earn the company the industry’s highest retention rate while implementing a customer-first culture. Tom has recently led the subscription launch, global workforce footprint transformation and the Interactive Intelligence integration.
Prior to his current role, Tom led the Alcatel-Lucent global enterprise sales organization (which included Genesys) with revenue responsibility of approximately $1.8 billion. Previously, Tom held a variety of leadership roles at Alcatel-Lucent, Enterasys Networks, and Compaq in the areas of general management, sales and channels, product management, marketing, corporate communications, and research and development.
Tom holds a juris doctor degree from the University of Chicago Law School, where he has served as a Visiting Committee member. He also holds a bachelor’s degree from the University of Dayton.