“We envision a world where humans and AI work together by leveraging automation when it makes sense and the human touch when it matters most.”

Peter Graf

Chief Strategy Officer

Dr. Peter Graf is the Chief Strategy Officer at Genesys. In his role, he’s responsible for developing, communicating, sustaining and executing the Genesys strategy. He oversees strategy management, strategic alliances, business development, M&A, business operations, sustainability, offer and industry strategy, and executive and employee communications. Peter joined Genesys in 2017 and served as Chief Product Officer (CPO) until 2019, responsible for product management, engineering and cloud operations.

Prior to joining Genesys, Peter held a variety of executive leadership positions in operations, development, sales, marketing and services throughout his more than 25 years in the global enterprise software industry. His extensive background includes deep expertise on emerging technologies such as artificial intelligence. Earlier in his career, Peter held multiple senior leadership roles with multinational software corporation SAP, including serving as the Executive Vice President and General Manager of Sustainability Software. Peter earned a doctorate in computer science from Universität des Saarlandes and a master’s degree in computer science and economics from Technische Universität Kaiserslautern in Germany.

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