Paul Segre became the chairman of Genesys in 2019 after serving as the company’s chief executive officer (CEO) for 12 years. Drawing upon his extensive knowledge of Genesys and the contact center market, as chairman, Paul provides strategic council to support the company’s growth and industry leadership initiatives. As CEO, Paul successfully led Genesys through multiple transformations, spearheaded strategy pivots and grew the business to $1.5 billion.
Prior to serving as Genesys CEO, Paul held several roles at the company during his nearly 18-year tenure. Paul first joined Genesys as chief technology officer in 2002 with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service and support. From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion.
Formerly, Paul also held senior positions at DSC, Bell Labs and AT&T Network Systems in strategy, business development and operations support systems development. He holds a bachelor’s degree in mathematics and a master’s degree in operations research from Stanford University.