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Home > Company > Leadership > Mark Turner

“Businesses are shifting away from legacy systems to future-proof technology that harnesses innovation. That technology is Genesys.”

Mark Turner

Executive Vice President of Global Sales and Field Operations

Mark Turner is the executive vice president of global sales and field operations. He is responsible for the company’s global commercial activities, field sales and channel operations.

Mark joined Genesys in 2003. Prior to Genesys, Mark served as vice president of EMEA for Commerce One and as chief executive officer of Aspelle. Prior to that, Mark worked in sales management at Ingres and Software AG, before joining Sybase as managing director of the UK.

Mark holds a bachelor’s of science degree with honors in Engineering from the University of Surrey and an MBA from Cranfield University in the UK.

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In The News

Why Augmented Reality Will Be Your Next Customer Channel

CMS Wire | 02/09/2018

Companies Stand Out with Organizational Excellence

FierceCEO | 02/09/2018

Genesys Acquires Altocloud Sales Analytics for Contact Center Cloud

TechTarget | 03/01/2018

Regional Leaders

Friedbert Schuh

Friedbert Schuh

Senior Vice President, Europe, Middle East, Africa

Friedbert Schuh is senior vice president of Europe, Middle East and Africa for Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction.

Friedbert joined Genesys in 2014 and was previously the vice president of sales for the DACH region. Prior to joining Genesys, Friedbert worked for Infor and Lawson Software where he held various roles in sales and management.

Friedbert holds a degree in business administration from the VWA Koblenz.

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Keith Budge

Keith Budge

Senior Vice President, Asia Pacific

Keith Budge is senior vice president of Asia Pacific for Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction.

Prior to joining Genesys, Keith was vice president for the Asia Pacific and Japan region with Ooyala Inc, a venture funded start-up acquired by Telstra Corporation. Previously, he was senior vice president for the Asia Pacific and Japan region at Business Objects (now SAP) and senior vice president at Oracle responsible for Asia Pacific business, held a number of roles with Telstra Corporation, and spent two years in the Australian public service.

Keith holds an MBA from RMIT University in Australia, and has completed senior executive programs at Stanford University/National University of Singapore and London Business School. He also spent several years as a Visiting Professor at Lingnan Graduate Management School of Sun Yat Sen University, People’s Republic of China.

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Richard Brown

Richard Brown

Senior Vice President, North America

Richard Brown is senior vice president of North America for Genesys. He is responsible for commercial activities in the region, including sales, channel management, delivery and customer satisfaction.

Richard joined Genesys in 2013. Prior to Genesys, Richard led the xMatters Global Sales organization as senior vice president of global sales. Prior to this, he served as vice president of sales at HP Software. Prior to its acquisition by HP, he was vice president of the Western Area and Latin America sales organizations for Mercury Interactive. He also held senior management and sales positions at Storage Networks, Oracle and EMC.

Richard holds a bachelor of arts degree from the University of Washington.

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About Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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