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Executive Vice President and General Manager for Genesys Multicloud Solutions

“Genesys is the only company to give customers options throughout their entire Experience as a Service journeys. The Multicloud Solutions business unit provides the largest enterprises with flexible, open and reliable customer experience technology, along with innovations in workflow, digital channels and AI.”

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John Hernandez is Executive Vice President and General Manager for Genesys Multicloud Solutions, comprised of Genesys Multicloud CX and PureConnect on-premises and cloud solutions. In this role, he’s charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions.

John joined Genesys in 2020 as SVP and General Manager, Genesys Multicloud CX. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.

Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.

John holds a bachelor’s degree in economics from Santa Clara University.

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