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“Genesys is the only company to give customers options throughout their entire Experience as a Service journeys. The Multicloud Solutions business unit provides the largest enterprises with flexible, open and reliable customer experience technology, along with innovations in workflow, digital channels and AI.”

John Hernandez

Executive Vice President and General Manager for Genesys Multicloud Solutions

John Hernandez is Executive Vice President and General Manager for Genesys Multicloud Solutions, comprised of Genesys Engage™ and PureConnect™ on-premises and cloud solutions. In this role, he’s charged with the business unit’s oversight and growth, ensuring organizations can deliver competitively superior interactions at scale using the company’s industry-leading customer experience solutions.

John joined Genesys in 2020 as SVP and General Manager, Genesys Engage. Within a few months in the role, he spearheaded the launch of the Genesys Multicloud architecture, an industry first.

Prior to joining Genesys, John was CEO of Selligent, a cloud marketing platform, Chief Operating Officer of the Salesforce multi-billion-dollar Service Cloud business, and Vice President and General Manager of the Contact Center business unit within the Cisco Collaboration division. He also held a variety of management positions at IBM and Nortel Networks.

John holds a bachelor’s degree in Economics from Santa Clara University.

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