“We’ve been investing in digital and AI to provide smarter, more seamless service for customers, and we’re seeing tremendous progress. We are better positioned than ever to accelerate our innovation to help businesses restore the power of human connection through a digital interaction at every point in the customer experience.”

Barry O’Sullivan

Executive Vice President and General Manager, Digital and AI

Barry O’Sullivan serves as executive vice president and general manager for Genesys Digital and AI. He is responsible for driving growth and innovation with digital and AI capabilities across Genesys’ entire solutions portfolio. Previously, he led Genesys Multicloud Solutions, comprised of Genesys Engage and PureConnect™ on premises and cloud solutions.

A technology industry veteran with more than 25 years of experience, Barry was most recently a member of the Genesys board of directors. He has also served as a senior advisor with Permira, a global investment firm, as well as managing director at Palo Alto Technology Partners, an advisory firm that helps companies scale globally. Prior to that, Barry was CEO and Founder of Altocloud, the cloud-based customer journey analytics provider acquired by Genesys in 2018.

Earlier in his career, Barry was senior vice president and general manager for Cisco Systems. He was head of several multi-billion-dollar divisions including Collaboration, Unified Communications and Voice over IP, which he led from number six to the number one market share position worldwide. He previously served as vice president and general manager of Nortel Networks’ contact center business.

Barry holds a bachelor’s degree in electrical engineering from University College Cork and a master’s degree in computer science from the University of Limerick. He also earned a master’s degree in business administration from Santa Clara University, California.

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