Recording Export lets you automate the exporting of call recordings to an FTP or SFTP file store. Recordings may be exported in real time or historically in batches.
This Amazon Web Services (AWS) cloudhosted app includes a simple administrative interface. Provide your FTP or SFTP address and credentials and Recording Export will take care of the rest. For historical recordings, select your time intervals in a few clicks.
Recording Export for the Genesys® PureCloud® platform is a pre-built, cloud-hosted Genesys Professional Services application that you can quickly add and set up in your PureCloud organization. This reduces the burden on IT—eliminating the need to build out and maintain your own solution.