PureCloud is now Genesys Cloud. Learn more
Make it easy for people to contact your business — when they want to and on the channel they prefer.
Automatic Call Distribution
Send customers to the right agents
Email
Include email in your customer journey
Chat
Solve customer issues, no phones required
Interactive Voice Response
Prompt callers to self-direct through the system
Social
Drive customer experience on new channels
Messaging / SMS
Connect with your customers in ways they want
Inbound Call Center
Deliver a seamless customer experience with every interaction
Outbound Call Center
Build customer relationships with proactive communications
Co-browse and Screen Share
See what your customer sees
View all capabilities
Know who’s visiting your website and why. Then automatically direct them to the next best step.
Chatbots
Like live chat but with more automation
Voicebots
Talk to the bot — automation made natural
Customer Journey Management
Connect the dots to see the big picture
Craft a great call center culture. Use modern tools and technologies to engage teams and customers.
Forecasting
Make the right plans for your call center
Business Automation
Make the best choice at any given time
Improving Agent Performance
Engage your team for maximum success
Get a complete view of your call center activities. Let data inform decisions and drive customer experience.
Interaction Analytics Capabilities
Customer Experience Analytics
Four Reasons to Consider Interaction Recording
Connect business-critical systems or add new tools and functionality to your call center software.
AppFoundry
Find a quicker path to market with a feature-rich app marketplace portal.
Google Cloud Contact Center AI
Better customer experiences made easy with advanced technology from Genesys and Google.
Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.
Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.
Get the tools and technology you need for your contact center, customer experience and IT teams.
Make customer experience a priority. Use call center data to drive sales and marketing campaigns.
Reach out to customers at the right time. Follow the customer journey to increase conversions and sales.
Improve your customer experience and contact center operations with these resources, including professional white papers, in-depth executive briefs and on-demand videos.
Infographic
EBook
Research Report
Available both on-premises and in the cloud, the PureConnect™ platform is the omnichannel contact center solution for mid-market to large organizations. Simple to administer and built to integrate with your other systems, you can tailor this platform to meet your specific needs and unlock additional features with subscription licenses.
Easily keep up with Genesys innovations. We’re constantly working on new customer experience technology and capabilities for you. Our seasonal market launches showcase the best innovations twice each year.
Meet us and see our call center solutions in action at an upcoming Genesys event or industry tradeshow.
Upcoming Events
Genesys Xperience
Webinars
Podcasts
Take A Moment Series
See how Genesys call center and customer experience solutions help businesses succeed.
Check out the story
Gain insights from customers, employees, industry professionals and thought leaders.
Customer service has long been a part of government agency culture — focus on direct customer interactions and giving customers...
Genesys has started off the new decade with a bang at the annual company kickoff meeting in Orlando, FL. Hundreds of individuals...
In the contact center business, you know how important it is to pay attention — and listen — to your customers. At Genesys,...
As a partner or independent consultant, you can count on Genesys for the technology, rewards and opportunities to grow your business. Customers can take advantage of a wide range of Genesys partners to move your project from planning to execution and beyond.
Reach new markets and grow your business as a partner
Partner Network
Maximize potential for your business and your customers
Independent Consultants
Give clients more efficient solutions and services
Achieve successful customer outcomes with the Genesys PureSuccess program.
Genesys Training
Choose from a variety of platform and role-specific learning paths
Knowledge Network
Access a collection of resources, tools and expert advice
Learning Subscription
All-access pass to PureCloud training resources and certifications
Definitions of contact center, call center and customer experience terms
Auto Dialer
Automatically dial customer telephone numbers
Back Office Optimization
Improve CX Across the Customer Lifecycle with Back Office Optimization from Genesys
Contact Center CRM
Provide a real-time, personalized customer experience across all channels
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