Genesys State of Customer Experience research

This report includes insights from 1,900 consumers and more than 1,300 business users across North America, Europe, Latin America and Asia Pacific Read it to see:

  • What consumers value most when it comes to engaging with a business
  • How great customer experience inspires customers to share more with a business
  • What personal information consumers are most willing to share
  • Common hiccups and pitfalls throughout the customer journey