Genesys named a 2022 Forrester Wave leader in Customer Journey Orchestration. Get the report

Stay in the know about Genesys innovations

We’re ushering in a new era of technology to power the world’s best customer experiences. Join us.

The most innovative customer experience cloud portfolio

Genesys ushers in a new era of technology to power the world’s best customer experiences. We remain focused on delivering value to our customers through innovations that deliver the best business outcomes. Use cases that offer proven results are the guiding principles of our innovation strategy.

Genesys Cloud CX

Genesys Cloud CX has taken the market by storm with its extraordinary capabilities and phenomenal growth. Over 300 features have been added within the last two years alone due to its unmatched flexibility. With the ease to get up and running as both an all-in-one solution and an experience platform, Genesys Cloud CX and the Genesys Cloud CX platform offer powerful capabilities for companies of all sizes.

Genesys Multicloud CX

Genesys Multicloud CX continues to power customer experiences for the world’s largest brands, serving large-sized enterprises with unsurpassed capabilities and customizations. The unique requirements of this market demand the utmost flexibility that only Genesys Multicloud CX can deliver with more deployment options and capabilities than ever.

Genesys AI

Genesys AI is revolutionizing the customer experience by streamlining customer service and increasing customer conversions. And it does all this to deliver exceptional experiences that build trust and loyalty. As the most comprehensive and tightly integrated agent and AI solution available today, Genesys AI enables all businesses to unlock the potential of AI-powered engagement for your customers.

Heat things up with our Winter Innovations 2020

Don’t let your CX become frozen in time. Dig into the latest in AI, apps, digital experiences and employee empowerment — all delivered from the cloud.

Winter video intro slide r