Genesys named a leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Centre Solution, 2017-18
Selecting the right multichannel cloud contact centre has never been more clear
With all the options in the rapidly changing marketplace for cloud-based contact centres, it’s a challenge to find the right solution for your business.
Easily compare the leading contact centre solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.
Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Read the Ovum Decision Matrix to:
- Compare cloud contact centre solutions based on the strength of their technology platforms
- Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
- Understand each vendor’s market impact and why Genesys was chosen as a leader