Genesys Awarded Customer Contact Platform Vendor of the Year by Frost and Sullivan
Omnichannel customer experience platform meeting the needs of organisations of all sizes
Singapore – July 7, 2017 －Genesys® (www.genesys.com/asia), the global leader in omnichannel customer experience and contact center solutions, today announced it has been awarded the Customer Contact Platform Vendor of the Year at the Frost and Sullivan Asia Pacific ICT Awards 2017.
Genesys received the award for its integrated customer experience platform, go-to-market approach, expansion of its partner network and successful acquisition of Interactive Intelligence Inc, as well as innovation, revenue growth and market share gain.
“This award validates our commitment to innovation globally and our strength in the Asia Pacific region,” said Keith Budge, senior vice president and general manager, Asia Pacific and Japan, Genesys. “Our seamless solutions remove channel silos and artificial communication barriers, making Genesys the only platform that can consistently provide complete journey management.Through our employees and network of partners, we will continue to bring to market the best in omnichannel customer experience and contact center solutions”
“Be it on premise or the cloud, Genesys meets the customer experience solution needs of organisations of all sizes,” Krishna Baidya, head of customer contact research, Digital Transformation. “The growth of Genesys in marketshare to 14.5 percent demonstrates the strength in its offerings, innovation and partner networks, making it a worthy recipient of the Customer Contact Platform Vendor of the Year. We congratulate Genesys for receiving the award.”
The Frost & Sullivan ICT Awards recognizes companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. The following measurement parameters are used by a panel of judges in conducting the detailed study, based on actual market performance indicators.
- Revenue growth
- Market share in specific category and growth in market share
- Demonstrated leadership in new product introduction and innovation
- Breadth of products and solutions
- Major customer acquisitions
- Business/market strategy
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.