Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Currently available on Genesys Engage On-premises
Deliver the seamless, connected experiences your customers want, powered by Genesys – leading the world in innovation and customer support.
Genesys powers more than 25 billion of the world’s best customer experiences each year, and is the only company recognized by top industry analysts as a leader in both cloud and on-premises customer engagement solutions.
Opus Research Report: Conversational Intelligence Intelliview
2022 Gartner® Magic Quadrant™ for Contact Center as a Service
The Forrester New Wave™: Conversation Automation Solutions, Q3 2022
Select Genesys as your
Customer Service Platform provider
A smart device is always within reach. So, it’s not surprising that mobile messaging is one of the fastest growing support channels. Today’s consumers want hyper-personalized support, and only Genesys can deliver the seamless omnichannel customer journeys that build lasting relationships.
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
