Expand Your Omnichannel Success with Proactive Outbound Communications
Reach Out to Customers at the Right Time on the Right Channel
Don't make your customers come to you for information and updates. Provide them with timely, personalised communications over their preferred channels. Increase profitability, maintain compliance and improve customer satisfaction.
Improve Customer Service and Business Results
Proactively engage with customers to build loyalty on their terms. Meet business goals without compromising customer experience while maximising expert productivity and simplifying compliance.
Keep Customers Informed
Reduce customer effort by sending timely and personalised alerts, notifications, confirmations and reminders over your customers’ preferred channels (IVR call, agent call, text message and email) with an integrated opt-in programme.
Efficiently Manage Customer Interactions
Blend inbound calls with outbound IVR and automated predictive dialer calls to reduce expert effort and increase actual talk-time with customers.
Execute Outbound Programmes
Schedule automated and expert outreach. Escalate across channels as needed. Meet compliance requirements associated with programmes for payment and collections.