Be part of New Zealand's largest customer experience event

G-Summit Wellington is returning in 2018, gathering visionaries, industry thought leaders and technology partners from across ANZ and beyond. 

This year’s event theme ‘Moments Connected’ will showcase how our customers are using Genesys innovations to deliver frictionless customer experience across sales, marketing and service.  Packed with inspiration for empowering your digital business with the human touch, featuring a diverse line-up of executive speakers, customer use cases, interactive workshops and on-demand demonstrations.

As a customer experience market leader, don’t miss the chance to network with Genesys senior executives, customers, partners, and solutions experts to collaborate and develop new strategies and tactics to accelerate your CX journey.

Join us to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.

We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Agenda

Time

Event

8.00 - 8.30

Arrival & registration

8.30 - 9.00

Welcome to G-Summit 2018 Gwilym Funnell, Vice President ANZ & Ian McLean, Country Manager, New Zealand

9.00 - 9.40

Roadmap to Connected Moments
Courtney and Hendrik will cover highlights of the Genesys product roadmap. They will share how Genesys technology, innovation and product enhancements will help organisations realise groundbreaking success across marketing, sales and service.

9:40 - 10.10

CX Industry Trends & Forecasts

10.10 - 10.30

Industry Connected: Facilitated Networking

10.30 - 11.00

Morning tea

11.00 - 11.20

Moments Connected: Watch the Technology at Work

11.20 - 11.50

Changing the CX Game
Mobile messaging is changing how consumers communicate with their peers, as well as how they interact with companies. We will share key uses cases, best practices and the latest innovations in customer engagement and instant messaging.

11.50 - 12.10

The Future of Customer Engagement with Artificial Intelligence

12.10 - 12.30

Giveback

12.30 - 13.30

Lunch

Time

Digital

Insights

Transformation

13.30 - 14.00

SESSIONS COMING SOON

SESSIONS COMING SOON

SESSIONS COMING SOON

14.05 - 14.35

SESSIONS COMING SOON

SESSIONS COMING SOON

SESSIONS COMING SOON

14.40 - 15.20

SESSIONS COMING SOON

SESSIONS COMING SOON

SESSIONS COMING SOON

15.20 - 15.45

Afternoon tea

15.45 - 16.05

Moments Connected: Watch the Technology at Work

16.05 - 16.45

Connecting Moments across Marketing, Sales & Service
Merijn te Booij, Chief Marketing Officer of Genesys, will share his perspective and vision of how customer moments are created across marketing, sales and service. He'll also talk about the role of machine learning and augmented reality in terms of how we communicate and how leading brands will engage with their customers. Get ready for a sneak preview of innovative use cases.

16.45 - 17.00

Closing Remarks

17.00 - 19.00

G-Summit Cocktails and Canapes

***AGENDA SUBJECT TO CHANGE***

Speakers

Merijn te Booij

Merijn te Booij

Chief Marketing Officer, Genesys

Gwilym Funnell

Gwilym Funnell

Vice President ANZ

Courtney Harland

Courtney Harland

Solutions Specialist

Hendrik Coetzee

Hendrik Coetzee

Snr Solutions Consultant

Sponsors

Datacom

Venue

Museum of New Zealand Te Papa Tongarewa
55 Cable St, Te Aro,
Wellington 6011

Find Out More