This option is for me
Can you relate?
I need to take a significant step in managing my Avaya risk through diversification. The contact center is a great place to start, especially as we face substantial upgrade costs. It will have the greatest impact on the business and provide customers with personalized, effortless experiences across a growing number of digital and voice channels. I’d prefer to remove all dependencies on Avaya to simplify our contact center environment and speed customer experience innovation. We’ll continue to use Avaya for telephony in the enterprise to get the most out of our investment. Long term, we might keep our Avaya voice infrastructure or move forward with a more modern collaboration platform.