Improve Customer Journeys
with Omnichannel Self-Service
Build Loyalty While Reducing Expenses
Let customers help themselves with a great experience. Integrate voice, web, social and mobile self-service for effective, personalised interactions. Connect customers directly to an expert when needed, with full interaction context. Use multiple channels for better experiences and connected customer journeys. Add visual information to the IVR. Use self-service to increase your sales, reduce expenses and build loyalty.
Make Self-Service Easy
Recognise customers, anticipate what they want and offer relevant options for quickly getting the right information or completing their transaction.
Design the Most Effective Self-Service Customer Experience
Understand what works well, where customers have to work harder and where they get stuck. Use this information to provide the easiest, most effective customer experience.
Save money with every transaction that’s handled with self-service instead of an expert. Maximise savings by continually tuning your self-service experiences.
Enable Secure Self-Service Payments
Let your customers pay bills during a self-service transaction or as a payment application that can be used during an assisted interaction with an expert. Ensure secure handling of sensitive customer data with Genesys PCI-compliant payment solutions.