Increase Business Results While Improving Customer Experience
Achieve Greater Profitability, Cost Savings, and Efficiency
With multiple interaction channels and growing customer expectations, the modern contact centre requires technology and processes that support omnichannel customer experience. A system of engagement, based on an integrated customer experience platform, can support consistent, personalised customer engagement across all your channels and touchpoints, scale to any number of consumers, geographies and agents, and integrate business processes and applications.
Ensure Service Levels Are Being Met
Consistently achieve service levels and exceed customer expectations with rule-based prioritisation. Prioritise calls and tasks according to business and customer needs to increase operational efficiency across the enterprise.
Increase IT Agility
Gain the ability to scale up to unlimited interactions, agents and call volumes with full customer engagement capabilities and global reach. Choose a flexible deployment for on-premise, cloud or hybrid cloud configurations. Take a phased approach to plug in solutions, as needed over time. Easily integrate with CRM and other applications to boost productivity and to gain access to context for actionable insights.
Achieve Immediate and Long-Term ROI
See positive financial impact with both revenue generation and reduced infrastructure and operational costs. Improve agent handling time, increase sales and reduce customer abandonment. Protect legacy investments, while also integrating workforce and back-office optimisation for peak performance and company-wide cost savings.