Get Access to Superior Support

Maximise uptime and protect your investments in mission-critical applications through global support for on-premises, hybrid, and cloud Genesys deployments. Access the latest product innovations and take advantage of the ongoing benefits of your solutions. Increase operational efficiency, and extend the value of your investment over the long term.

Save Time and Resources

Resolve more cases on first contact to prevent and quickly mitigate issues. Reduce staff time spent managing issues. Choose a flexible support and maintenance program that best fits your needs. Call on our global product specialists, 85% of whom are certified in specialty areas.

On-Premises Environments

Get 24/7 live answer support, software upgrades, remote diagnostics and troubleshooting tools designed to accelerate issue resolution in real time.  Supplement your in-house expertise. Expand your staff’s skills with Knowledge Base and Tech Tutorials. Select from two levels of Genesys Care, including options to tailor your support as needed.

Cloud Environments

Get platform upgrades and updates, as well as proactive service advisories. Manage your requests through the web portal, and leverage platform and network monitoring, with options for experts to support your mission-critical applications. Extend your staff’s skills using Knowledge Base. Select from two levels of support, including options to tailor your support to your needs.

Technical Account Management

Use our market-leading experience to resolve issues faster, apply lessons learned and plan for emerging trends. Increase your team’s knowledge and effectiveness with advice on training and staffing. Manage the evolution of your environment with a mentor and advocate for handling change and mitigating risk.