Deliver Exceptional Customer Engagement from the Cloud

Exceed customer expectations and drive new revenue with the broadest set of cloud customer experience solutions. Genesys delivers cloud contact centres for the widest variety of customer needs.

PureCloud

PureCloud ​is the next generation cloud platform that provides the fastest time to deployment and a cost effective, scalable, multichannel contact centre and unified communications solution.

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PureConnect

PureConnect ​(or CIC Cloud/CaaS)​ is the the all-in-one contact centre solution that enables you to interact with your customers over phone, chat, text, or tweets all within a single application while offering customisation and integration.

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PureEngage

PureEngage delivers the only truly omnichannel customer experience to meet even the most complex transformational use cases. Create your ideal customer journey with PureEngage.

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Get the World's #1 Contact Centre in the Cloud

Drive significant cost savings and reduce total cost of ownership. Engage with your customers across every channel. Empower your employees. Achieve your business objectives. 

Deliver the Best Customer Experiences

Leverage the cloud to deliver consistent, personalised and journey-appropriate customer interactions. Quickly evolve with customers as their needs change without limits. 

Deploy Fast While Meeting Compliance Requirements

Leverage the flexibility and speed of the cloud. Scale up or down easily as your business needs evolve due to market changes and seasonal peaks.