Transform Your Customer Experience
with Blended AI by Genesys
She combines artificial intelligence, bots, machine learning, micro-apps and more, so you can deliver personalised, proactive and predictive experiences.
Keeping pace with customer journeys has become even more complex because of the fast growth of channels and interactions. Bots automate many tasks, but the human touch is critical to the best customer experience. Just ask your customers.
Kate works seamlessly with live agents to solve customer problems faster and more efficiently. We call it “Blended AI by Genesys” and it’s a powerful differentiator for your smart business.
Connect Customer Conversations
Engage in automated conversations with your customers across voice and digital channels. With deep integration to the Genesys platform, Kate improves self-service interactions and enables a seamless transition to assisted service, when needed, that includes all relevant journey history and context.
Give customers the answers they need, personalised every time. Backed by knowledge management and natural language understanding, Kate’s automated service delivery uses customer data, context and the power of AI. She gets the right answers to customers and agents, creating a consistent experience across all channels.
Create Smarter Agent Experiences
Assist human agents with suggestions on how to respond to customers, including insights into the customer based on sentiment analysis and previous interactions. Kate works with your employees to execute processes and offers guidance on what to do next. Employees build knowledge when they’re backed by Kate, and supervisors learn how to make smarter plans.
Kate knows customer experience. She uses technology that understands customers, their journeys and behaviours, and the needs of human agents. See how Kate can reimagine your smart business.