G-Summit London is returning for 2018, gathering visionaries, partners and industry thought leaders from across the UK&I.  Join us to hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering exceptional customer experience.

This year’s event theme ‘Moments Connected’ will showcase how our customers are using Genesys innovations to deliver frictionless customer experience across Sales, Marketing and Service.  Additionally, G-Summit London will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies.

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Follow the conversation at #GSummit18





Breakfast & Registration

9:00 – 9:10


9:10 – 9:40

Keynote Presentation

9:40 – 10:10

CX Transformation Story

10:10 -10:40

Genesys Solution Demonstration

10:40 – 11:10

Coffee Break

11:10 – 12:45

Break Out Sessions
Customer Case Studies
Solution Demonstrations

12:45 – 14:00


14:00 – 14:30

Gold Sponsor Keynote

14:30 – 15:00

CX Transformation Story

15:00 – 15:30

Coffee Break

15:30 – 16:15

Analyst Keynote

16:15 – 16:45

Q&A Panel

16:45 – 17:00

Closing Remarks

17:00 – 19:00

Networking and Drinks Reception


Mark Turner

Mark Turner

Executive Vice President, Genesys

Rik McCrossan

Rik McCrossan

Digital Practice Lead, EMEA, Genesys

Siegfried Schallenmueller

Siegfried Schallenmueller

General Manager Customer Experience Europe,
Dimension Data

Alexander Michael

Alexander Michael

Director of Consulting, Frost & Sullivan

Nick Wingrove

Nick Wingrove

Senior Director, EMEA Solutions Consulting,


Gold Sponsor

Dimension Data


County Hall
Riverside Building,
Belvedere Road,
London, SE1 7PB

Find Out More


As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your Customer Experience.

Please register for G-Summit London, by completing the form on this page. We’ll confirm your registration very soon. 

This is a free to attend event for Customers and Prospects;
Partner organisations should contact their Channel Manager regarding sponsorship packages.

Thank you so much for your interest in attending the upcoming G-Summit

London on 28th June 2018.

Thank you for registering to attend G-Summit London 2018.  We will be in touch to confirm your registration soon.