What is customer satisfaction?

Customer satisfaction is a measure of how well a product or service meets a customer’s expectation. Customer satisfaction (CSAT) is a critical piece for providing metrics to evaluate how you can improve the customer experience and drive additional revenue.

How Genesys can help

Increase customer satisfaction by enhancing the customer experience. This means building customer loyalty by delivering effortless customer journeys that involve personalised, proactive service.

Genesys proactive customer communication solutions allow your organisation to contact customers using their preferred channels, at their preferred time, with the right message. This creates a personalised customer experience.

Genesys proactive communication solutions enhance customer satisfaction with:

• Proactive Notifications
• Outbound Dialling
• Proactive Chat
• Mobile Interactions
• Outbound Communication Campaigns

Transform your customer service to build true competitive advantage and create loyal customers. Download the white paper to learn more.