Forrester Report: Contact Centres Must Go Digital Or Die
Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding.
Consumers today expect relevant and seamless omnichannel customer service. This report outlines major gaps in contact centre technology and provides insights that will help you align your contact centre operations with customer expectations.
Read this Forrester Research Report to learn:
- The digital imperative for assisted customer service
- Six steps to achieve an omnichannel contact centre road map
- The significance of investing in omnichannel solutions for unified queuing, routing and reporting