2017 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide

Compare Contact Centre Infrastructure Vendors!

Get Gartner’s Complete Analysis of Each Contact Centre Vendor

The 2017 Magic Quadrant provides Gartner’s annual analysis of the contact centre infrastructure vendors. The report examines the innovations driving the market and compares vendors based on completeness of vision and ability to execute.

Gartner MQ Image

Get the complimentary report now to:

  • Compare contact centre vendors and see which quadrant they are aligned to
  • Review the latest market outlook including on premise and cloud deployment choices
  • Learn what critical capabilities to consider when evaluating solutions and legacy system replacement

For the ninth year, we are honoured to be positioned as a leader in the 2017 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide. Gartner placed Genesys highest amongst all vendors in ability to execute and completeness of vision. We believe this unique position validates our mission to power the world’s best customer engagement solutions for organisations of all sizes, both in the cloud and on premise.



* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

** This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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