In today’s multimedia marketing environment, brands need a way to reach prospective and current customers. Mobile marketing cuts through the noise, as a powerful channel for acquiring new customers and improving loyalty. It helps you grow revenue and profitability, and influence customer behavior at the point of purchase. Genesys enables your business to harness the power of a mobile customer experience across the entire customer lifecycle:
Connect and Convert Mobile Consumers
Increase response rates to grow your mobile opt-in database. Genesys mobile customer experience solutions include support for delivery of coupons, in-store marketing, live event engagement, on-package QR codes and more.
Reward and Retain Customers
Add mobile customer engagement elements to an existing loyalty program or create new mobile customer service programs that reward your best customers and reduce churn. Genesys enables anywhere enrollment, cardless loyalty, rewards balance reminders and even text-to-pay solutions.
Support and Strengthen Relationships
Increase purchase frequency, grow basket size, differentiate your brand and maintain customer satisfaction. Genesys solutions allow you to trigger automated SMS alerts, service reminders, satisfaction surveys, product recall notifications and preference-center portals that drive personalized customer interactions.
Partner for Success
Take advantage of professional services to help your organization plan, execute and track effective mobile customer service programs for your business. With our proven expertise, Genesys helps you successfully implement mobile opt-in programs which provide measurable results, yet allow you to operate in a fully compliant manner.
The Genesys Mobile Marketing solution delivers results through a powerful blend of strategic services and mobile customer service technologies designed to promote a better customer experience. Delivering multi-channel communications, Genesys helps you manage personalized interactions via SMS, MMS, voice, mobile web, email or a cross-channel blend.
Your company can also take advantage of our global reach, through our extensive global SMS connectivity, reaching virtually any country in the world so you can connect with four billion mobile subscribers. Be assured that Genesys is proactively protecting you from the risks and complexities of mobile marketing compliance and subscriber management. That frees your business to capture and utilize customer-stated preferences and permissions to continue sending targeted communications.