Build Loyalty While Reducing Expenses

Let customers help themselves with a great experience. Integrate voice, web, social and mobile self-service for effective, personalized interactions. Connect customers directly to an expert when needed, with full interaction context. Use multiple channels for better experiences and connected customer journeys. Add visual information to the IVR. Use self-service to increase your sales, reduce expenses and build loyalty.

Make Self-Service Easy 

Recognize customers, anticipate what they want and offer relevant options for quickly getting the right information or completing their transaction.

Design the Most Effective Self-Service Customer Experience

Understand what works well, where customers have to work harder and where they get stuck. Use this information to provide the easiest, most effective customer experience.

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Reduce Costs

Save money with every transaction that’s handled with self-service instead of an expert. Maximize savings by continually tuning your self-service experiences.

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Enable Secure Self-Service Payments

Let your customers pay bills during a self-service transaction or as a payment application that can be used during an assisted interaction with an expert. Ensure secure handling of sensitive customer data with Genesys PCI-compliant payment solutions. 

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See how bpost business users quickly adapt the personalized Genesys IVR as customer needs evolve.

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