Deliver the Right Experience for Every Customer

When your customers can’t resolve their problems through self-service, they will call you. Use these calls to build loyalty. Anticipate each customer’s needs based on context. Reduce effort for your customers and your team. Automatically match each caller with the best available expert.

Replace Outdated Engagement Models

Let go of outdated technology and integrate voice into your digital channels strategy. Stop struggling with complexity, inefficiencies, high costs and lack of agility. Change the game by virtualizing your contact center, enabling agent-to-agent collaboration and preparing for omnichannel engagement.

Differentiate Your Customer Experience

Recognize your customer and provide personalized interactions with context. Automatically route calls to the best available expert to consistently deliver great customer experience.

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Refresh Old Voice Technology

Transition from aging PBX/ACD infrastructure that’s reaching end-of-life to a modern, SIP-based solution. Gain a solid future-proof foundation for your omnichannel service.

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Efficiently Manage Customer Interactions

Virtualize your contact center operations to use experts efficiently across global sites. Dynamically respond to changing conditions by continuously balancing workloads to optimize for your goals.

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See how TELUS delivers exceptional customer service across voice and digital channels

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