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Genesys Conferencing offers a complete portfolio of business communications solutions. |
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Genesys Meeting Center An effective alternative to in-person meetings.
A. Call your local Genesys Customer Support. After verifying the identity of the moderator, we will provide you with your PIN number.
A. There is no need to make any reservation once your account is activated. You may call the Genesys Meeting Center number anytime as it open for you 24 x 7.
A. Once a meeting is launched press *17* to start recording .To stop recording press *17* again.
A. It will not create any problem. Occasionally the lines don't disconnect and remain active even after everyone else has disconnected. The moderator should press *9* before disconnecting to ensure that no one remains in the meeting room after the meeting is closed. This is only for security reasons.
A. The moderator should enter the pin in this format: Asterix sign (*) followed by the pin code, again followed by an asterix (*) sign. For example, *12345*.
Ensure that the first (*) is pressed firmly as the system will only hear what is entered in between first (*) and the last (*). If you are still unable to enter the meeting after following the above procedure with the correct pin number, please contact your local Genesys customer support representative for further assistance.
A. To dial out from North America to a participant in another country:
Press on your telephone keypad, *011 + country code + area code + telephone number*
Or if you are a moderator, you can dial out to an international participant from the meeting applet by selecting Tools/Dial Participants from the top menu.
To dial-out to a domestic participant,
Enter *1 + area code + telephone number*
The moderator can also dial out to a domestic participant from the meeting applet by selecting Tools/Dial Participants from the top menu.
From Europe or Asia Pacific:
Press *00 + country code + area code + telephone number* on your telephone keypad. The moderator can also dial out to a domestic participant from the meeting applet by selecting Tools/Dial Participants from the top menu.
A. Noise in the conference can come from a variety of sources. Check if there are cell phones or speaker phones nearby. A bad or slow connection from one of the callers may also be a reason.
If the noise has begun, following the entry of a particular participant, press *2* to disconnect this last incoming line. Participants with noise on their line can activate self-mute, by dialing * 6 *.
Also, moderators must tell their participants to pick up the receiver if they are on a speaker phone, dial-in on a land line, then hang up and dial back again into the conference.
You may also contact customer support for further assistance in isolating the offending line.
A. To obtain your own Genesys Meeting Center number, contact your local Genesys Conferencing customer support representative.
A. Anyone who dials-in before the moderator will be put in a "waiting room" listening to music until the moderator opens access to the main meeting room. The participants will not be able to speak to each other while they are in the waiting room.
A. Genesys Meeting Center is an automated virtual conferencing solution based on a communications platform that integrates world-class audio, web, and multipoint desktop videoconferencing. No reservation is required. The moderator holds complete control of the meeting.
Genesys Meeting Center allows you to hold interactive and productive virtual conferencing meetings from anywhere in the world, at any time with distant participants directly from your desktop.
Moderators can show documents on demand, present applications, deliver animated PowerPoint® presentations, manage their audio conference and take control of remote participants' computers.
All sessions can be archived, i.e., stored, with synchronized audio and web for on-demand playback.
A. Genesys Meeting Center allows you to conduct sales meetings, marketing seminars, product announcements, training sessions and channel communications. These collaborative meetings can be done over the phone and on the web.
A. No training is required. Attending one of the online or recorded training sessions via (INCLUDE UPDATED TRAINING LINK ON GEN.COM HERE) is advisable for maximum effectiveness.
A. No. Our online training sessions are free of charge.
A. Genesys Meeting Center is an affordable multimedia conferencing provider, competitively priced per minute, per user, per connection. Genesys offers affordable conferencing solutions for all usage needs, whether large or small, audio or fully integrated multimedia. For more information, please contact your local Genesys sales office.
A. All Genesys Meeting Center features adapt to the security of any firewall for which regular web browsing is enabled. Hence, they are known as firewall transparent, meaning that the Application Sharing feature works with all firewalls and no modification is required for changing the firewall security settings. The Genesys Meeting Center tries to communicate using the most efficient protocol possible, either TCP or HTTP.
A. Genesys Meeting Center provides 24x7 customer support. Moderators can dial customer service directly during the meeting using their telephone keypad or the Genesys Meeting Center web interface. The customer support representative and the moderator are automatically placed in a sub-conference room in order to not disturb the other participants of the meeting.
A. Customers may choose from three ways of contacting customer support:
- Dial * 10 * on their telephones
- Click on “Dial Customer Support” from within the Genesys Meeting Center web applet.
A. Genesys Meeting Center uses the ASP (Application Service Provider) model. Genesys Meeting Center is a service, not a product; therefore, there is absolutely no on-site infrastructure required from the customer perspective. Genesys provides the global infrastructure and sells access to this infrastructure via the Genesys Meeting Center service.
A. There are no downloads required for moderators and participants. Moderators must download a small plug-in located in the Tools section of their account in order to use the Application Sharing feature of Genesys Meeting Center.
A. If you are updating Microsoft Internet Explorer, visit www.microsoft.com/windows/ie/ and look for “security updates”. This will allow you to install the latest patches for IE.
A. When you upload a presentation, there are some points to be aware of. First, the larger the presentation, the longer it will take to upload. For example, if you are uploading a 1MB presentation, and you have a 28.8K-modem connection, it can take 20 minutes to upload that presentation.
A. When a PowerPoint® presentation is uploaded to Genesys Meeting Center, a conversion process takes place. Choose the Enhanced Publisher option, instead of the Express Publisher. All the information in the presentation will be converted to Dynamic HTML (DHTML). If there is a link to a sound clip or movie within your presentation, Genesys Meeting Center won’t maintain that link during the conversion process. It is best to embed all resources in your presentation to make sure that Genesys Meeting Center recognizes and maintains the information.
The text also looks “different” when it is converted to DHTML as DHTML does not recognize a true font. For example, if you have specified an 18-point font, sometimes, the DHTML conversion process will change that font to 18.73 points. The text will then “drop” a letter, due to the lack of space within the text box. Leave plenty of room in and around your text boxes to allow for change of font size and to prevent overlapping. Gradients also do not convert well to DHTML. Gradients will appear with distinct lines to break up the various shades. Solid color backgrounds are highly recommended.
A. Once you have successfully started an application sharing session, select the application that you wish to share. If you open another window, or minimize the program that you are sharing, the dominant window will be displayed to your audience as a blue square, overshadowing the window that you want to share.
A. The Genesys Meeting Center service has multiple layers of security. The first level is password protection. “Close the door” facility can also be used for your conference. Participants entering the audio and web portion of your meeting, are sent to a virtual waiting room and wait there until the moderator lets them into the main meeting room. The moderator can see name and telephone number of participants and also audio portions of the meeting. Therefore, moderator has the power to dismiss any participant from the meeting if he/she does not recognize the participant. Any information that has been uploaded to the conference server can only be viewed by the people who have access to that account. Each account has its own directory on the server and without proper rights, other participants can’t see the directory.
Moderators can also use SSL, or Secure Socket Layer. It will encrypt the information displayed in an online meeting and is integrated with Genesys Meeting Center. SSL offers 128-bit encryption, which is the highest level of encryption that is offered to the consumer in the market being the same level of security that banks and online shopping companies use. For additional information about the security surrounding Genesys Meeting Center, please visit the Resources/White Paper section of www.genesys.com.
A. Close all applications and retry. If you still get the same error, try rebooting your computer. If the person is on a dial up connection to the Internet, ask the person to hang up and reconnect.
A. Use the Desktop Meeting Launcher tool. A “blue man” icon will be located in the bottom right-hand corner of your screen in the Windows taskbar. The Desktop Meeting Launcher provides you one-click access to Ad hoc, Scheduled, or XPress Meetings.
A. Visit the Tools section of your online account and select the button labeled “Download Meeting Center Launcher Tool.”
A. Yes. Genesys Meeting Center can be integrated with your Outlook address book .All you have to do is, download the Enterprise Contacts Control Tool in the Tools section of your account. Once downloaded, you can invite persons from your Outlook Address Book while scheduling Genesys Meeting Center meetings.
A. Yes. You can schedule and launch Genesys Meeting Center meetings directly from your Outlook Calendar. Download the Outlook Calendar Tools section of your account. Schedule and launch meetings by entering your online Conference Manager account from a new toolbar located at the top of your Outlook.
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Genesys is the world's leader in online meeting, audio conferencing, web conferencing, multimedia conferencing, teleconferencing and video conferencing services created for today's enterprise. Genesys has strong presence in Asia pacific and is your source for conferencing solution. Solutions include audio conferences, web conferences, fully integrated audio and web meetings, interactive seminars, online training, video conferences, webinars, and 24 hour customer support. Fully integrated multimedia conferencing requires just an internet-connected browser and a phone. Sign up for the 15 days Free Trials now or call +65 6235 5168 for more information.
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