Genesys PureSuccess: A Success Service Framework
Successful Journeys Begin Here
Orchestrating an effortless customer experience is a never-ending endeavor. New challenges drive continuous growth. Most customer experience vendors leave you to navigate these changes alone, unless you pay them extra.
When it comes to customer experience that builds customer loyalty and a strong brand reputation, applying best practices with skill and imagination make the difference. It means your customers feel interactions are effortless.
Companies talk so much about customer success. So why don’t customer experience vendors have a better way to help you win with their products?
Vendors You Count On Aren’t Always There For You
Every business that offers technology solutions can connect you with the services needed to properly plan, prepare, operate and optimize a strong customer experience. They also know when you’ll need those services, why you’ll need them and even how often you’ll need them. So why do so many customer experience vendors wait until things go wrong before they lift a finger to help you?
When they do help you, each engagement costs extra. Need help preparing your organization for the integration of new skills and technologies? Extra. Need help sustaining operations during a yearly high-intensity campaign? Extra. Need help fine-tuning your auto-attendant in response to NPS scores? Extra. And each of those engagements are required for you to succeed.
A vendor is someone who sells you something and then says goodbye. That’s why Genesys is a provider of customer experience technology. A provider has your best interests at heart and looks out for you.
The Way Your Relationship Should Be
PureSuccess is a Genesys framework of customer experience services that facilitate your success year after year.
PureSuccess is a relationship with Genesys that lets you access services to:
- Set your strategy
- Get your team and resources ready
- Optimize and grow
Services to Create the Ideal Customer Experience Plan
Learn about the art of the possible and design a detailed vision of the experience you want for your customers, then establish your objectives and set informed benchmarks for success.
Services to Ready Your People, Processes and Technology
Educate your organization on the skills and procedures required to win, and incorporate the technology that will power your interactions to fit your way of doing business.
Services to Optimize Your Operation and Develop Your Expertise
Monitor your operation to collect useful data for making precise optimizations. Enrich your customer experience savvy over the course of your relationship with Genesys so you’re empowered to drive the change you need.
With You All the Way
Now, you’re not alone in figuring out how to get the best customer experience out of your technology investment. PureSuccess gives you all the expertise you need to create an effortless customer experience that wins the respect of your industry.
“I want Genesys to be hands-on and lead the way. I want to reduce all the risk I can."
“I want Genesys to teach me how to do this. I know where I want to go, but I can’t get there myself just yet.”
“I just want some reliable tools and materials so I can do this myself. I’ll call you if I need anything.”