Training Types

Access Many Types of Training And Classes Through Genesys University

Flexible options ensure your training is delivered in the way that best suits your organization’s needs. If you have questions about which training is right for you, or if you would like us to design a custom program for your company, please Contact Genesys University.

Built by professional instructional designers and product experts—and delivered by a team of highly skilled, certified instructors—Genesys instructor-led courses provide an ideal way to master many of the core competencies you need to fully operate your Genesys solution.

Inside the Classroom Workstations

Classrooms are equipped with preconfigured workstations built to power through class labs and exercises.

Interaction With Real People

Collaborate with other Genesys users as your certified instructor provides key processes and best practices to help you make the most of your deployment. Ask questions and receive one-on-one time with a Genesys expert throughout your course.

Practice Labs

Practice your new-found skills in a safe and contained lab environment that lets you turn theory into action as you access and complete class exercises in real time.

Dedicated Onsite Training

Instructor-led Training can be delivered as a dedicated onsite course at your facilities or ours. Perfect for groups up to 12 students, a dedicated course can be customized for your specific audience and tailored to your needs based on skill level, material covered and duration.

To register, or learn more about instructor-led training, contact your regional Genesys University representative.

Ready to find a course?

Browse our course listings to find the course that’s right for you. View course schedule >>

Virtual Instructor-led Training classes are live, instructor-led sessions that offer you the same benefit you would receive in one of our traditional public classroom environments without the costs and hassle of travel and out-of-office time.

Benefits of the Virtual Classroom

Attend From Anywhere

The Virtual Classroom connects you to your classmates and the instructor through the Internet, allowing you to attend from your home, office, or anywhere you can get online.

No Travel Budget, No Problem

Travel budgets are often the first to go when the economy dips. And with the advances in virtualization technologies, you don’t need it. Use the money you would have spent on flights and hotel rooms to train more users more efficiently.

The Feel of a Traditional Classroom

You will have access to the same course materials, the same instructors and the same content provided in our traditional Instructor-led sessions.

Interaction With Real People

Virtual Classrooms are equipped with text, voice and video messaging to allow you to communicate in real time with your classmates and instructor. And tools like screen sharing, white boarding and polling provide even more classroom interactivity.

Virtual Labs

Practice your new-found skills in a safe and contained lab environment that lets you turn theory into action as you access and complete class exercises in real-time.

Dedicated Virtual Classroom Training

Virtual Classroom Training is perfect for groups of up to 12 students and can be customized for your specific audience and tailored to the needs of your remote users based on skill level, material covered and duration.

To register, or learn more about the Virtual Classroom, contact your regional Genesys University representative.

Ready to find a course?

Browse our course listings to find the course that’s right for you. View course schedule >>

Video On-Demand Training is available where and when you need it most – here and now. Access our most popular topics with engaging video content developed to be consumed around your schedule.

Benefits of Video On-Demand Training

Attend From Anywhere

Video On-Demand courses are hosted online and available anywhere you can connect to the Internet. Attend from your home, office or take in a few chapters on the train during your morning commute.

No Travel Budget, No Problem

Travel budgets are often the first to go when the economy dips. And with our new video training, you don’t need it. Use the money you would have spent on flights and hotel rooms to train more users more efficiently.

Immediate Access to Training

You don’t need to plan your enablement around our public training schedule. With video training, you control when you start your training, and when you take a break. If you need more time on a specific topic, you can always rewind and re-watch a segment to make sure you completely understand each process.

The Modern Classroom

Our video courses have been developed with the latest in training technologies. Say goodbye to traditional paper based learning materials and go green with interactive eBooks from Genesys University.

To register, or learn more about Video On-Demand Training, contact your regional Genesys University representative.

Ready to find a course?

Browse our course listings to find the course that’s right for you. View course schedule >>

Genesys eLearning On-Demand courses are self-paced learning modules designed to deliver pre-deployment, just-in-time, post-deployment and reference training. Courses run in a Web browser and require no special software.

Benefits of eLearning On-Demand Training

Attend From Anywhere

eLearning On-Demand courses are hosted online for you to access anywhere you can connect to the Internet. Attend from your home, office or take in a few modules on the train during your morning commute.

No Travel Budget, No Problem

Travel budgets are often the first to go when the economy dips. And with our eLearning modules, you don’t need it. Use the money you would have spent on flights and hotel rooms to train more users or access more content from the eLearning libraries.

Immediate Access to Training

You don’t need to plan your enablement around our public training schedule. With eLearning, you control when you start your training and when you take a break. If you need more time on a specific topic, you can always revisit a segment to make sure you completely understand each module.

To register, or learn more about eLearning On-Demand Training, contact your regional Genesys University representative.

Ready to find a course?

Browse our course listings to find the course that’s right for you. View course schedule >>

This customized enablement plan is built to your specifications and designed to accelerate adoption. Ensure a greater return on your investment with branded change management assets, customizable eLearning, and interactive simulations from Genesys University.

Build Excitement

We’ll provide the content, you deploy the professionally designed email communications, presentations, posters, and videos to build excitement and engage your employees on the new processes you’re deploying with Genesys. Add your corporate colors and logos to create a customized change management plan for your teams.

Engage with On-Demand Training

Give your power users Video On-Demand and eLearning On-Demand modules designed to deliver the skills they need to fully deploy and support your Genesys solution.

Enable End Users With Interactive Simulations

Start by showing your agents step-by-step task demonstrations and drive adoption by giving them the chance to practice those key steps in a safe environment. The simulations looks and feel exactly like the live application they’ll be using, but run in a web browser and require no special software.

Once proficient, users can take a tested simulation to measure comprehension. Evaluating performance and ensuring ongoing end user competency is the key to creating a successful learning culture, achieving organization readiness and maximizing ROI.

To learn more about deploying a G-SAT for your teams, or learn more about instructor-led training, contact your regional Genesys University representative.

Ready to find a course?

Browse our course listings to find the course that’s right for you. View course schedule >>