Holding a Genesys Professional or Presales Certification leads to higher quality performance, recognized credibility and greater customer success. Certification demonstrates a high level of commitment to the associated field of practice and increases opportunities for career advancement.
Genesys Certified Professional Program Version 8
The system consultant certification is primarily targeted at consultants, system administrators and approved subcontractors around the globe that assist Genesys partners and customers in the planning, installation and configuration of their systems.
- GCP8-System Consultant, Inbound Voice
- GCP8-System Consultant, Voice Platform
- GCP8-System Consultant, Info Mart
- GCP8-System Consultant, Workforce Management
- GCP8-System Consultant, Outbound Voice
- GCP8-System Consultant, SIP Server
- GCP8-System Consultant, iWD Solution
- GCP8-System Consultant, eServices
Genesys Certified Developer Program Version 8
The developer certification is primarily targeted at system integrators, telephony specialists, and Genesys partners and employees worldwide that use the Platform Software Development Kit to develop applications which integrate with the Genesys platform. The following certifications are available for the GCP8-Developer certification.
Genesys Certified Support Program Version 8
The support certification is primarily targeted at consultants, system administrators, and approved subcontractors worldwide that assist Genesys partners and customers in troubleshooting their Genesys CIM Platform configuration. The following Certification is available for the GCP8-Support certification.
Genesys Certified Presales for Partners
Genesys offers specialized partner training designed to provide comprehensive and relevant knowledge of Genesys solutions. The Genesys Certified Presales (GCPS) program supports presales activities of Genesys products and solutions.
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