Premier Contact Center and Customer Service Event Teaches Winning Strategies For Customer Service Excellence

Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA; Paris: CGEP.PA), today announced details for its annual conference, G-Force 2003, June 2-4 at the San Francisco Hilton Hotel.

(Photo: http://www.newscom.com/cgi-bin/prnh/20010524/GENESYSLOGO )

G-Force is the premier learning and networking event for contact center managers, IT professionals and customer service and business executives looking for innovative, high-return solutions for customer service. In addition to compelling general sessions, intensive breakouts courses, multiple ROI and case study tracks and a 30+ company Partner Pavilion, G-Force 2003 will feature a keynote presentation from Apollo 13 astronaut and author, Jim Lovell, on "The Ultimate Customer Service Experience."

Genesys customer and partner companies, including Verizon and Sun Microsystems, will lead talks and sessions on real-life experiences in maximizing the financial and business returns on contact center investments, and blending technology with business strategies and processes to create stellar customer experiences. Ad Nederlof, CEO of Genesys, will open the conference with commentary on customer service initiatives, and will introduce Genesys technology and Best Practice advances to make poor customer service a thing of the past.

For more information on Genesys and G-Force, go to www.genesyslab.com.

To register for G-Force, go to http://gforce2003.genesysevents.com/reg.htm .

Members of the press interested in attending parts of G-Force should contact Dana Dye at 415-437-1078, [email protected].

About Genesys

Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is the leading provider of open software applications designed specifically to optimize customer contact -- in the contact center and across the enterprise. Genesys enables personalized cost-effective multimedia customer service that generates long-term, profitable customer relationships.

Genesys' infrastructure-independent solutions enable businesses to intelligently route customer interactions across all communications channels -- phone, e-mail and Web -- to the appropriate agent or company resource based on business drivers such as service levels, revenue goals, individual customer value and demographic information, agent skill sets and company-wide business processes. The Company's Gplus program offers packaged integration to leading CRM applications from Siebel, PeopleSoft and SAP.

Headquartered in Daly City, California, Genesys has served Global 2000 enterprises and telecommunications service providers worldwide for more than 12 years. Genesys maintains a global network of strategic partners, including Alcatel, IBM, PeopleSoft, SAP, Siebel Systems and Verizon. Visit www.genesyslab.com for more information.

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SOURCE: Genesys Telecommunications Laboratories, Inc.

CONTACT: Dana Dye of Genesys, +1-415-437-1078, or
[email protected]