Genesys Premier Edition
Creating Loyalty with Every Interaction
Genesys Premier Edition is a Contact Center as a Service (CCaaS) that helps businesses deliver exceptional customer experiences that maximize business results.
How Premier Edition is Used:
Learn how Premier Edition customer Plated optimized their cloud call center workflow and provided transparency into their inbound call volume and analytics, ultimately leading to dramatically lower hold times and improved customer satisfaction.
“Success depends on our ability to scale to meet customers’ expectations, and we have a great partner in Genesys, who can turn things around on a dime and support this growth.”
Co-Founder and Co-CEO