All-in-one Feature-Rich Edition Available in the Cloud or in Your Datacenter

Genesys Business Edition is built on the Genesys Customer Experience Platform to address the specific needs of growth-oriented contact centers that want the ability to deliver an industry-leading customer experience (CX) without the complexity. It offers pre-packaged capabilities and pre-configured tools that simplify management, accelerate deployment—in the cloud or on-premises—and offer rapid ROI. In just a few weeks, you can be outpacing your competitors by providing personalized, contextual CX across all voice and digital channels.

Key Capabilities

  • Exceed your customers expectations for a great experience however they chose to connect with your business—from voice to digital.
  • Market-leading, all-in-one Genesys Business Edition helps you simplify and consolidate multi-vendor contact center confusion
  • Pre-configured, best-in-class routing and analytics options for fast deployment and lower cost of ownership
  • Fast deployment in the cloud or on-premises will get you up and running quickly
  • Integrate and extend your legacy systems and CRM, with real-time performance and operational monitoring and analysis