End-to-End Security for Cloud-Based Contact Center Operations

Providing security protection for managed applications has become increasingly important as cloud adoption expands. Continued market acceptance and growing popularity of cloud-based applications and services are now colliding with an explosion of security intrusions and violations. This requires intensive and ongoing corporate vigilance from cloud providers to conform with enhanced security standards. Genesys has security built into its cloud-based solutions at the design and process levels, as an integral part of operations.

Genesys datacenters comply with the most rigorous industry security standards for physical security to ensure data remains safe at all times. Datacenter facilities employ security features such as multi-stage authentication and around the clock CCTV monitoring to ensure only authorized staff have access.

The Genesys network is constantly monitored by a signature based Network Intrusion Detection System (NIDS) to monitor potential attacks. At the network level, Genesys has deployed adaptive security appliances to provide firewall capabilities along with a two-way authentication process to limit access. For logical security, Genesys virtualization architecture ensures separation and security of customer-specific data, along with role-based permissions to control access. 

With Genesys, customers can rest assured that we provide the highest level of compliance in the business. Genesys cloud-based call center and contact center solutions have achieved Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certification, Service Organization Control (SOC) 2 certification and Health Insurance Portability and Accountability (HIPAA) compliance. 

Genesys Cloud Security: Philosophy and Approach