The challenge for many businesses is establishing an efficient, flexible service operation that meets or exceeds customers’ needs and expectations.
Building Virtual Call and Contact Centers with Genesys SIP
Based on an open-standard IP infrastructure, Genesys SIP offers best-in-class Contact Center functionality – including voice, video and other web-based channels. Genesys simplifies your Contact Center infrastructure, enhancing first-call resolution through front office and back office integration, improving workflow productivity and customer satisfaction.
To accomplish voice and data convergence effectively, unify Call Center operations with an enterprise telephony platform that simplifies communications management across your virtual call center.
Ultra Reliable and Super Scalable
Genesys SIP Communications is built on the 99.999% (“5-9s”) reliability of the Genesys Customer Experience Platform, which supports a wide range of compatible devices in the ecosystem – affording extensive interoperability between SIP-enabled devices, such as phones, VoIP gateways and Session Border Controllers (SBCs). It also frees you from maintaining a separate ACD (Automated Call Distributor), leading to lower TCO (total cost of ownership).
Migrate to SIP at Your Own Pace
Genesys SIP permits migration to an IP-based environment; no rip-and-replace required. Supporting open carrier IMS (Internet Multimedia Subsystem) architecture, Genesys SIP can facilitate both managed and hosted Contact Centers from the Cloud.