Editions

Serving the Needs of Companies of All Sizes and Bringing Best-in-Class CX to
the Entire Market

    

Genesys has an expanded range of Contact Center offerings built on the Genesys Customer Experience Platform, serving the needs of companies of all sizes and bringing best-in-class CX to the entire market. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises, with flexible deployment models – cloud, hybrid and on-premises.

Genesys has three new Contact Center solutions to choose from – Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
 

   
CLOUD   CLOUD/HYBRID/PREMISE   CLOUD/HYBRID/PREMISE

Up to 250 Users

 

Up to 1000 Users

 

Unlimited Users

   

Premier Edition Features
+

 

Business Edition Features
+

  • Inbound & Outbound Multi-Channel
  • IVR
  • Skill-based routing w/Proficiency
  • Proactive Notifications
  • Surveys
  • Business Intelligence Analytics
  • Interaction Recording
  • Agent Monitoring & Coaching
  • Speech & Text Analytics
  • Mobile
  • Social CRM Desktop Integration
 
  • Routing Using Full Context
  • Proactive Web Engagement
  • Advanced Analytics & Reporting
  • Workforce Management
  • Quality Management
  • Agent Scripting
  • Local Telephony Connect
  • Hybrid Deployment
  • Local Storage of Media
  • On-Premises Integration
  • +

  • On-Premises Appliance  Option
    (For Business Edition Only)
 
  • Advanced Routing
  • Cross-Channel Data Services
  • Work Item Routing
  • Custom Analytics
  • Advanced Management
  • Advanced Customization & Integration

 

 

 

   
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