Provide the Experience Customers Want
Meet the rapidly evolving expectations of today’s buyers. Connect physical, online and mobile interactions to deliver differentiated customer experiences across every channel and touchpoint. Proactively connect with customers while addressing concerns around authentication and security.
Optimize Every Interaction
Support seamless, omnichannel engagement to deliver optimal experiences, close more sales and increase workforce efficiency.
Gain Greater Efficiency
Understand the reason for each contact and apply business knowledge to rapidly resolve issues on the customer’s preferred channel. Connect customers to the most appropriate agent anywhere in the organization – from the contact center to retail outlets to the back office.
Deliver Proactive Notifications
Eliminate the cost and significant impact on loyalty of customers making repeat calls. Keep customers informed about progress, so they don’t have to contact you.
Provide Proactive Web Engagement
Monitor web behavior and proactively offer customer assistance to increase sales conversions, reduce returns and drive up profits.
Offer Integrated Mobile Customer Engagement
Offer mobile apps to deliver a coordinated customer experience across channels. Enable customers the convenience to switch to an assisted-service channel when they need additional help.