Increase Customer Satisfaction, Employee Engagement and Business Results
Provide consistent, personalized engagement across digital and voice channels. Design, make actionable and effectively monitor even the most complex customer journeys using "direct-to-best" automated routing and business rules. Unify inbound and outbound communication to deliver proactive, contextual interactions that create an effortless experience while providing agents with a single omnichannel desktop to efficiently deliver exceptional service.
Break Down Siloed Channels
Overcome fractured journeys with a single, scalable and integrated customer experience platform that interoperates with existing systems and supports all channels. Manage end-to-end journeys across every channel to offer true omnichannel customer service.
Connect Customers to the Best Available Agent
Simplify operations and ensure the best agent is matched to the customer the first time. Capture critical information to evaluate the customer's true intent and match the customer to the best available agent.
Jump-start Employee Productivity and Satisfaction
Give agents a 360-degree view of the customer over time and across all channels and touchpoints, including identifying their type of journey, such as purchasing, onboarding or problem resolution.
Drive Greater Cost Savings and Profitability
Optimize operations and processes while increasing agent efficiency to increase revenue generation and reduce infrastructure costs.
Choose Your Deployment
Gain the advantage of a scalable solution that supports any type of deployment (on-premise software, cloud, or hybrid) to improve your total cost of ownership and deliver better virtualized results.