Today’s consumers are more connected, more opinionated and more willing to jump to the competition than ever before – all it takes is one bad customer experience. They value their time and they expect efficient, highly personalized, low effort interactions with your company across their end to end customer journey – from web, social and digital channels to the call center – so they can get back to their lives.
Use three or more channels
Decrease in satisfaction over course of the customer journey
Leakage in loyalty when web self-service fails
Join Others Who Have Found Great Customer Experience Is Great Business
Loyal customers spend more with your company, buy more often, and are more likely to recommend you to others, leading to increased revenue and profitability. The customer experience you deliver across all channels, touchpoints and interactions can now be more effective, efficient and easy than ever before with automation and actionable analytics.
Loyalty leaders outgrow the competition
Of customers with low effort will repurchase
Of customers with low effort increase spend
Power Optimal Customer Journeys with the Industry’s #1 Customer Experience Platform
Do you have a customer experience platform yet? If not, you are missing the opportunity to deliver optimal customer experiences and proactive customer journeys across all touchpoints, channels and interactions – including in the call center and across digital channels like the web, social and mobile.
From 1 to 100,000+ seats, the Genesys Customer Experience Platform addresses the needs of small, mid-size and large enterprises, with the industry’s broadest set of integrated solutions and flexible deployment models – cloud, hybrid and on-premises – all designed to help you maximize revenue and increase loyalty.
Multi-Channel – Voice, Web & Social
Intelligent Voice Response